Terms and conditions of sale
Last updated: November 10, 2026. These terms apply to every subscription to “Monthly coaching” and to the coaching programs sold on hajime-trainer.com.
1. Provider
Rayan Tichane, sole trader operating as Hajime Trainer, ul. Rikardo Vakarini, bl. 3, 1404 Sofia, Bulgaria. Contact: service@hajime-trainer.com.
2. Description of Monthly coaching
- a personalized training program based on the starting questionnaire;
- a full program update every month, based on the client’s monthly check-in;
- one video analysis per month, limited to 3 videos (one exercise per video);
- access to demo videos for the exercises in the program.
Not included: meal plans, mid-month program changes (except for injury), messaging with the coach, and any video analysis beyond 3 videos per month. Questions are handled through the FAQ and the monthly check-in.
3. Price and payment
Monthly coaching costs €89 incl. VAT per month at the launch price, reserved for the first 100 subscribers and kept as long as the subscription remains active without interruption. The standard price is €109 incl. VAT per month. Payment is made by card, by automatic monthly payment via the Bonzai platform, on the anniversary date of the subscription.
4. Term and commitment
The subscription is taken out for a minimum term of 3 months. After this period, it renews automatically month to month, with no commitment, and can be cancelled at any time before the next payment. Cancellation takes effect at the end of the month already paid.
If the subscription is cancelled before the end of the 3-month minimum term (outside the 14-day period in article 6 and outside a medical pause), the remaining payments for that term remain due.
5. Start and delivery times
The program is delivered within 72 business hours after receipt of the completed starting questionnaire. Each monthly update is delivered within 72 business hours after receipt of the monthly check-in. Without a check-in, the update cannot be made.
6. 14-day money-back guarantee
The client may request a full refund of their first payment, without giving a reason, within 14 days of that payment, by email at service@hajime-trainer.com. The 3-month commitment is then cancelled.
7. Progress guarantee
If, after the first 3 months, the client has not progressed toward the goal set in the starting questionnaire, their 4th month is free, provided they completed at least 90% of planned sessions and sent their 3 monthly check-ins and their videos every month.
8. Medical pause
In case of injury or medical reasons, the subscription can be suspended for up to 2 months upon presentation of a certificate. Payments are suspended and the commitment period resumes after the pause.
9. Health and liability
The client declares they are fit to exercise and agrees to report any condition, injury or contraindication in their questionnaire. Consulting a doctor before starting a program is recommended. Coaching does not replace medical advice. The client remains responsible for performing the exercises and adapting loads to how they feel; in case of pain, they must stop the exercise.
10. Intellectual property
Programs and documents provided are strictly personal. Any distribution, resale or sharing is prohibited.
11. Complaints and governing law
Any complaint may be sent to service@hajime-trainer.com. These terms are governed by Bulgarian law, without prejudice to the protective consumer law provisions of the client’s country of residence. In case of dispute, consumer clients may also contact the Bulgarian Commission for Consumer Protection (kzp.bg) free of charge, or the consumer protection authority of their country of residence.
In the event of any discrepancy between language versions, the French version prevails.